Refund policy

 

Thank you for choosing HZS Sneaker Factory. We are committed to providing high-quality wholesale sneakers. To ensure a smooth shopping experience, please read the following policy carefully.

1. Returns Window We accept returns within 30 days from the date you received your item. Please note that return requests made after this period cannot be processed.

2. Return Conditions To be eligible for a return, your item must meet the following criteria:

• The item must be in its original condition: unworn, unwashed, and with all original tags attached.

• The item must be in its original packaging.

3. How to Start a Return Please contact us at popmikey498@gmail.com with your order number and the reason for the return. Once your return request is approved, we will provide you with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Non-Returnable Items Certain promotional items or custom orders may be exempt from returns. Please refer to the specific information provided during checkout.

5. Refund Process Once we receive and inspect your returned item, we will notify you immediately. If the return is approved, a refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund (typically 5-10 business days).

6. Shipping Costs If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs. If the return is due to customer preference (e.g., incorrect size selection or change of mind), the customer is responsible for the return shipping costs.

7. Contact Us If you have any questions, please feel free to contact us at:

• Store Name: HZS Sneaker Factory

• Customer Service Email: popmikey498@gmail.com